Solved Theme Download

Discussion in 'Templates' started by Vipaige, May 24, 2016.

Theme won't download for first time

  1. Don't get this

    0 vote(s)
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  2. Nor this

    0 vote(s)
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Multiple votes are allowed.
  1. Vipaige

    Vipaige New Member

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    this is the first time this has happened and I can't figure out why! Please help
    Victory
     
  2. DjHerold

    DjHerold Moderator Staff Member Advisory Group

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    Vipaige, could you elaborate a bit more on the issue.
    What template are you trying to download? Are you getting any error messages? You say this is the first time this has happened, when was the last time you downloaded a template?
    Any thing more would really help.
    Dj
     
  3. Vipaige

    Vipaige New Member

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    Thank you so much Dj-
    I just remembered over the weekend I received a notice of 'New' updates ready. I didn't realize till I hit the key to continue that it was installing Windows 10! I have tried FireFox, Google Chrome and ixquick browsers.

    Any clues?

    Thank you
     
  4. DjHerold

    DjHerold Moderator Staff Member Advisory Group

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    Vipaige, please see my first set of questions. unfortunately, I can't help without knowing the answers to those.
    Dj
     
  5. Vipaige

    Vipaige New Member

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    Sorry Dj-
    I downloaded last template 2 weeks ago.
    The ECommerce theme - Venture and ECWID widget
    Msg. Download failed.
     
  6. DjHerold

    DjHerold Moderator Staff Member Advisory Group

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    I just downloaded the template, and all seems fine.
    I would give it another try, and if you are still having an issue, place a support ticket (support>contact us).
    Thanks
    Dj
     
  7. Vipaige

    Vipaige New Member

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    Thank you. I believe it is related to my lack of knowledge of Win10 setup somehow.

    I'll keep trying.
     

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