The issue with the displaying of the Ecwid store in Internet Explorer

Discussion in 'All Other Widgets' started by Ecwid Support Team, Aug 23, 2016.

  1. Ecwid Support Team

    Ecwid Support Team New Member


    Ecwid Customer Care Team is here.

    We have a customer who used your plugin to insert Ecwid to their site:

    Their Store ID is 9861261. And here is the direct link to their Ecwid store:

    They are having multiple customers tell them they cannot view all the product description/information while viewing his store in Internet Explorer. He currently has a disclaimer placed for customers using IE, but wanted to see if possible we could provide a reason for this or a fix.

    Here are examples of such issues:

    * product description issue:
    * product description issue:
    * shipping details page issue:

    We can not recreate these problems in other browsers.

    Could you please help to resolve this problem? How long will it take for you to fix this from your side?

    Hope to hear from you. Thank you in advance!
  2. DjHerold

    DjHerold Moderator Staff Member Advisory Group

    Ecwid Team, thanks for the input but I would like to suggest you place this information with our support and development team.
    This is a Community Forum, and as such not as likely to provide the information from our development side.
    Please go to Support>contact us and leave this information.
  3. Brandon

    Brandon Widgetsman Staff Member Advisory Group

    @Ecwid Support Team

    Thanks for bringing this to our attention. I've emailed you in reply to your support contact. We have our developers looking into this now. I'll see to it that we update the widget as soon as we have a fix.

    Thanks again!
  4. Sarah

    Sarah Well-Known Member

    Keep us posted please!
  5. Alex Wiley

    Alex Wiley Product Specialist / Widget Development Staff Member Advisory Group

    @Ecwid Support Team

    Could you please let me know what version of Internet Explorer you ran your tests in? I could not recreate the issues that you showed above in Internet Explorer. I tested from Internet Explorer 8 upwards.

    Please let me know as soon as possible.


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