SuperHero Slider - Internet Explorer 11 issues

Discussion in 'All Other Widgets' started by Jacco van Rooij, Jun 1, 2018.

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  1. Jacco van Rooij

    Jacco van Rooij Member

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    Hello,

    I've just finished a site that uses the SuperHero Slider (1.1). The site just went live, now the client reports that the slider doesn't work in Internet Explorer 11. It just flickers without showing the slides. I used Muse 2018.0.

    Check out this video they made:


    This is the site:
    http://www.geripros.nl

    Anyone any idea why this happens?

    Thanks,
    Jacco
     
  2. DjHerold

    DjHerold Moderator Staff Member Advisory Group

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    Jacco, thank you for the video and url, that always helps, but unfortunately, I am unable to duplicate your issue.
    The url works great on my machine (PC, testing with IE11).
    I see you've also placed a support ticket, and my team mate isn't seeing the issue on his machine.
    Hopefully, if it is a widget problem, someone here can replicate and give some insite.
    Sorry
    Dj
     
  3. Jacco van Rooij

    Jacco van Rooij Member

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    Thanks DJ.

    In addition to the issue:
    The test version of the site on Business Catalyst didn't have the problem. The IT person of the company that I made the site for suggested that the Muse Widget might have an issue with PHP7.4 on the current server. Could that point in the right direction?

    Jacco
     
  4. DjHerold

    DjHerold Moderator Staff Member Advisory Group

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    Jacco, as a rule, the newer the PHP the better.
    I'm not an expert there though.
    Could you place a support ticket (resources>contact us).
    This will allow a developer to look at the issue and see if the PHP version has any baring.
    Thanks
    Dj
     
  5. Jacco van Rooij

    Jacco van Rooij Member

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    Thanks DJ,

    I will place another support ticket.

    Jacco
     
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