Network unreachable: robots.txt unreachable

Discussion in 'Templates' started by Lina, Feb 18, 2017.

Anyone have a issue with Robots.txt ?

  1. Yes

    0 vote(s)
  2. No

    0 vote(s)
  1. Lina

    Lina New Member

    Not sure why I'm getting this error with some of the new responsive templates for example:
    Build Template
    I use this Template for this website -

    Once I try to submit the Sitemap.xml file to the search control panel with google I encounter the following error:

    We encountered an error while trying to access your Sitemap. Please ensure your Sitemap follows our guidelines and can be accessed at the location you provided and then resubmit.

    Network unreachable: robots.txt unreachableWe were unable to crawl your Sitemap because we found a robots.txt file at the root of your site but were unable to download it. Please ensure that it is accessible or remove it completely.

    Not sure why with some template these error is occurring I already email the customer service but I have not gotten an answer to this issue

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