Hero Connect - video not loading

Discussion in 'Connect - CSV Widgets' started by SarahKscope, Jun 8, 2018.

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  1. SarahKscope

    SarahKscope Active Member


    I am new to the CONNECT widgets, but have watched all the video tutorials. I am using the Color Shoppe template which uses the HERO CONNECT widget on the home page.

    My client has a compressed video they would like looped in the background as shown in the template. I opened the Google Sheet linked from the extra page in Master Sheets and saved copies and published as directed. I have my images hosted in Dropbox. I watched the videos explaining to replace the ending with "raw=1" and pasted that into my sheet. When I published the site, the video did not load. In my efforts to troubleshoot, I accidentally hit the "Preview" button in Muse rather than File>Preview page in browser. Oddly, the video plays in Preview, but nothing else.

    I am sure I missed something simple, but for the life of me, I can't figure it out.

    Here is the link to my Google Sheet: https://docs.google.com/spreadsheets/d/1lQEt2D8L4wRB9bPvsVBNvIwYLkUfUF4NZ_S2WRyNrZQ/edit#gid=0


    Link to published site:

    Video link via Dropbox:

    A screen shot of my HERO CONNECT options panel has been attached.

    Thank you for your help!

    Attached Files:

  2. DjHerold

    DjHerold Moderator Staff Member Advisory Group

    Sarah, I'm going to ask you to place a support ticket on this (resources>contact us).
    I seem to remmeber this having something to do with Drop Box.
    The team can beeter answer this.
  3. SarahKscope

    SarahKscope Active Member

    Will do. Thank you, DJ!
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