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Solved Full Width Video- not playing on ipad

Discussion in 'SHOW Responsive Video Suite' started by Niamh Herrity, May 2, 2016.

  1. Niamh Herrity

    Niamh Herrity Member

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    Hi,

    I am using the Full Width Video widget, it works fine on the browser, when I tested it on my ipad it is not there at all and when testing on my iphone it is there but doesnt play in the background automatically.

    Any advice?

    Thanks
     
  2. DjHerold

    DjHerold Moderator Staff Member Advisory Group

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    Miami, I'm not sure why you aren't seeing the widget on the IPad, could you possibly be using a fixed width site, or is it responsive? The auto play function isn't allowed by most cell carriers due to data restrictions. Apple is one of those. The intent is to allow viewers to choose if they want to use bandwidth to play a video rather than it being auto whether they like it or not.
    Thanks
    Dj
     
  3. Niamh Herrity

    Niamh Herrity Member

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    I'm using responsive. Here is the iPhone screen grab
     

    Attached Files:

  4. Niamh Herrity

    Niamh Herrity Member

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    And a screen grab of the iPad
     

    Attached Files:

  5. DjHerold

    DjHerold Moderator Staff Member Advisory Group

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    Niamh, as I stated the Iphone is something out of our control. This is a regulated issue.
    As far as the Ipad issue, could you give me a bit more information on how you've set things up? Maybe a look at design mode and some screen shots of your fly out settings?
    Thanks
    Dj
     
  6. Darian K

    Darian K Product Specialist Staff Member

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    Hi Niamh,

    I apologize for any confusion. Our Full width, Background, and any other video player that uses auto-play won't work on mobile browsers due to them not supporting the auto-play function. Like DJ stated above, this is out of our control i'm afraid so you'll have to find an alternative for mobile and tablets designs.
     
  7. Niamh Herrity

    Niamh Herrity Member

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    So what exactly can I do? Do I need to make a separate tablet version? This is somewhat defeating the purpose of response muse no?
     

    Attached Files:

  8. Darian K

    Darian K Product Specialist Staff Member

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    I'm afraid you will have to or hide the content that mobile doesn't support and use something that mobile does suport. Responsive doesn't automatically mean everything is going to translate well across all devices. It was created so you can use one design and one set of assets to cover different sized devices, however mobile browsers are quite limited compared to a Desktop browser so you will have to find alternative means for those devices.

    This is why it's a good idea to pre-plan your design for your responsive build. Making sure everything you want will work across all platforms or find ways to build around these limitations. These limitations go for any type of web design, not just for the responsive version of Muse. These are built in restrictions for mobile devices.
     
  9. Niamh Herrity

    Niamh Herrity Member

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    Yup, I get all that. Correct me if I am wrong, but it would be good to know which widget work with mobile or more importantly DONT when choosing the specific widgets to use. It has taken me a LOOOOONG time to try and get this working.
     
  10. DjHerold

    DjHerold Moderator Staff Member Advisory Group

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    Niamh, I am sorry you're having a loss of time, we really try to do everything we can to help. We do have information (a full knowledge based article on this subject) please see that section of our site, but this really isn't a Musethemes widget issue. As long as I can remember, this has been a rule of design with the mobile sizes. This is a regulatory issue, not one of functionality. If it were allowed, the widget would work as designed. This is also why you can add an image if you decide not to do something different at those resolutions.
    Now, having said that, what I do at smaller sizes, is move away from glitz and images, and focus more on content and information (although minimalistically). It seems to be better received on smaller sizes.
    Hope this helps
    Dj
     
  11. Alan

    Alan Active Member

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    Can I jump in on this as I'm in a similar situation .... Is it possible to make this widget so that on devices that don't show video such as iPhones we could have a slideshow instead of just the still photo option? ... I'm using this widget so that viewers get to see the breadth of my work without them having to click through... I know I could use cinch for smaller (potentially) mobile breakpoints, but I'd like to have the video play if at all possible, and have the slide show .... is there a way to do this?? I know you can sometimes put widgets in widgets??
     
  12. DjHerold

    DjHerold Moderator Staff Member Advisory Group

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    Alan, I can take this to the team (remember we have a widget suggestion area), although I think it would be more efficient to design it as you stated (using a slide show in a smaller break point), mainly because video won't auto play in those resolutions. The downside is you'll have to determine when to make the switch, but that's just some simple testing.
    Good idea though with the multiple functions.
    Thanks
    Dj
     
  13. Alan

    Alan Active Member

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    Could it not work the way the current one does, ie if a particular device allows video it plays video, if not it plays the still (or in this case sludeshow) .... You don't currently have to determine when to make the switch ...
     
  14. Cassie

    Cassie New Member

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    I'm realizing that this widget is basically not usable in any type of responsive capacity unless I want to make a full desktop, tablet and phone version, which ruins almost everything about responsive muse (which up until now I would only have rave reviews about, to preface).

    Please correct me if I'm missing something: If I try to hide the full background video in other breakpoints and add just a video player (for tablet and phone sizes) the thumbnail of the video is still in the background for some reason with the player overlaying it. I then decided to add a black box to cover up the background image of the video and that works but then I'm upset because the "fully responsive background video" on my desktop goes away after a certain width to accommodate for the smaller breakpoints needed for tablet and phone sizes. And since a landscape tablet width is 1024 that doesn't give me a "fully responsive video background" on my desktop for very long at all. I tried to make a tablet version for the one page that the video background is on (home page) and just link the menu items to the desktop version, which worked functionally but when I want to go back to the tablet version of home screen by clicking the company logo it takes me to the desktop version of the home page where there is a static image of my video that doesn't play, even if clicked--which is also frustrating. I understand that it can't autoplay but should it be able to play on the click and my browser is messing up? If so, problem solved and how do I fix that particular issue?

    If not, would it be fair to say that in order to make the video background fully responsive, I have to essentially return to the ways of unresponsive muse?
     
  15. Editor AL

    Editor AL Well-Known Member

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    Hi Ya'all!

    I hope your creating some great web sites with these tools.

    ISSUE: I was not aware that the Show Responsive video suite widget, or perahps others will not work on mobile browsers. That is a significant bit of information for a developer using Muse THemes widgets. I run the video tutorials in the back ground each time i begin using a new MT widget. They are really helpful! Kudos on that.

    I am still confused and have spent a half day so far on the show background widget. It Plays on desk top browers but not on iPads?.

    I was checking the KB before sending a support request but ...Do i get it accurately that it (Background video aka show responsive video suite widget) will not play on iPads?

    -- from fourm above--> From Darian K May 5, 2016
    Hi Niamh,

    I apologize for any confusion. Our Full width, Background, and any other video player that uses auto-play won't work on mobile browsers due to them not supporting the auto-play function. Like DJ stated above, this is out of our control i'm afraid so you'll have to find an alternative for mobile and tablets designs.

    From Darian K May 5, 2016 --->> end

    So... REQUEST to the team
    IF it does not work on iPads: could you kindly post that on this widget as a warning? I am not alone it appears in missing this detail and others that have that same issue.
    • Add something prominent and ask Steve to say it in his training video perhaps?
    • Or make a platform warning notice (aka no ipad/iphone function) blink in red somewhere on the down load page?
    • Could you paste a warning about devices that dont work with a widget prominently on all widgets the perform like this?
    Something more needs to be added on this for others please.
    • Translating from the Mobile and tablets into devices that means iphones and ipads dont work with background video:
    • Please correct me if i am not getting this some how. I think i get that mobil browers: no auto play: no full backgound or Full width video.
    Thanks for your attention plus Kudos to the Muse Themes Team on the Great Widgets.

    Cheers!
    -A.L.
     
  16. DjHerold

    DjHerold Moderator Staff Member Advisory Group

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    Al, I appreciate your issue and I can and will pass your suggestions along.
    The primary reason this isn't something listed more prominently (and as I said I will pass this along) is, this isn't a Muse themes issue, nor even a Muse issue, this is an industry issue that is mandated by the Mobile companies and the FCC. I think Primarily by Apple (but I may be wrong).
    If I'm not mistaken, this was brought on by demands from users who felt their bandwidth was being infringed on by auto playing videos without their requesting any downloads.
    I believe you will find this across the board, when using devices that block auto play.
    If you find any information to the contrary, please let me know and I will also pass that along.
    Thanks
    Dj
     
  17. Ridique

    Ridique New Member

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    Hello, although the subject says solved, I want to share a solution that I served me for my video content is reproduced automatically on ipad / iphone. Using Photoshop opened the video in question and exported in gif format (in my case, I was interested that also reproduce loop, so also activate that option), then simply place it in Muse. It works pretty well.
    regards
     
  18. Editor AL

    Editor AL Well-Known Member

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    Dj:

    Re: Muse Team. You guys ROCK!
    The point is not any type of blame regarding it being a Muse THemes issue.

    Just that it would be great to warn your developers so they don't drop hours and hours chasing their tail. I chased mine. So Muse Themes is cool. Just please suggest to the team they put this somewhere to prevent others from frustration. It is not about Muse Themes - it is simply a use-ability issue that developers need to know.

    I would press the team to post ALL data like this on any widget that will not work due to any issue - Muse Theme or as this issue is, an Apple issue.

    Cheers and thanks for your excellent help.

    PS the GIff idea is a good work around submitted by Ridique. btw
     
    MarkCph likes this.
  19. Editor AL

    Editor AL Well-Known Member

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    Ridique: Cool Suggestion! Good work around idea.
     
    JMD likes this.
  20. Editor AL

    Editor AL Well-Known Member

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    Cool idea. You are saying you created a gif animation from the video and it worked because it was not a video.. hmmm
    I will experiment with that Ridique.

    I have not done much video conversion to gif. I am wondering what the limits might be for using that format. Also, at this moment i am wonderingt if one can post audio with that? I will go check this out ... thank you for suggesting this work around.
    Cheers and happy widgeting!
    A.L.
     

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