DjHerold
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Oct 23, 2017 at 12:16 PM
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DjHerold

Moderator, Male

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DjHerold was last seen:
Oct 23, 2017 at 12:16 PM
    1. Eugene Porterfield
      Eugene Porterfield
      Hello where do you go to download the bundles?
      1. DjHerold
        DjHerold
        Eugene, when you are logged into the widgets product page (any one of the widgets), you will see a 'Download' button. Under it will be text (a link) that says, 'Download Bundle'.
        Hope this helps
        Dj
        Nov 2, 2016
    2. Peter Rath
      Peter Rath
      How to post a question? Im logged in but I don't see where to post a question I did it before but I had a hard time finding it and can't remember what I did. Thanks.
      1. DjHerold
        DjHerold
        Peter, you should see a "create new post" once you select the forum you want to post in.
        Dj
        Oct 4, 2016
    3. Blair
      Blair
      I'm not clear on how to contact support - do I email directly or use this form? Thanks!
      1. DjHerold
        DjHerold
        Blair, I spoke with one of the team that works on these issues and was informed that in one of the last updates to the widget, this was removed. I was told this will be looked at in an update that's upcoming to see if it can be re added.
        Dj
        Oct 3, 2016
      2. DjHerold
        DjHerold
        I would suggest placing a support ticket also, as a just in case because user input us very much looked at with our widgets.
        Go to 'support>Contact us' and you'll see a area to place a ticket.
        Thanks
        Dj
        Oct 3, 2016
    4. Blair
      Blair
      I'm using the ecwid ecommerce widget with only one category in our store and I'd like to have shoppers land right at the category instead of having to click. The tutorial shows an option to enable "open store in category" but my widget doesn't have that option! Is there some secret version of the widget that I don't have? I have no idea what to do!
      Blair

      Store is at: https://www.jamtec.com/stic-shop.html
      1. Julesdrums
        Julesdrums
        Sorry to hijack this thread, but how on earth do you post a problem on this forum????
        Dec 5, 2016
    5. Lily Coleman
      Lily Coleman
      I Keep getting this error when I add Breakpoints and I try to preview site in browser. "JavaScript exception: Error calling selector function: Error: Page is outside a breakpoint node." Please help!
      1. View previous comments...
      2. Lily Coleman
        Lily Coleman
        Well when I delete the breakpoints the error goes away. But I need those breakpoints in order for my site to work on all devices.
        Sep 22, 2016
      3. DjHerold
        DjHerold
        If this is a break point issue, then it is something with Muse. You may need to talk with Adobe.
        I suggest you place a support ticket with our team (support>contact us) if you are using any of our widgets to first see if it's something they know about before going to Adobe.
        Dj
        Sep 22, 2016
      4. Lily Coleman
        Lily Coleman
        ok thanks
        Sep 22, 2016
    6. daniel0909
      daniel0909
      So when I use a Captcha image on a form created with Muse it works fine on a full size desktop but when viewed on my iPhone or iPad the image does not appear. No idea why.

      Any ideas why Captcha images would not appear on mobile devices?
      Thanks!
      1. DjHerold
        DjHerold
        Daniel, I think you would get better responses and more people answering this if you post in the Forum. Thank you. DJ
        Aug 4, 2016
    7. Edu_Moran_
      Edu_Moran_
      Hello friend Muse does not support Adobe .oam animations for scrolling effects Animate panel Animation? I want to know if it is possible or am I doing something wrong, because I tried Adobe Edge and yes I can control the animation with the scroll, but I tried the same with my new animations Animate ... and simply not respected ... is there some solution or have to keep learning to make animations with Edge?
      1. View previous comments...
      2. Edu_Moran_
        Edu_Moran_
        Thanks for responding, and use fixed points because if you do not accept Muse, I export the .oam, I do all the steps, you can also try? The effect is great when it works ... for example, a gear can rotate we went up the scroll and stop when we leave the still scroll.
        Jul 26, 2016
      3. Edu_Moran_
        Edu_Moran_
        Do you sell a component that can introduce animations Animate and be controlled with the scroll? Another tuco will that will Animate and frames from exportaré as svg and I'll use one slideshow with scroll scroll indeed muse.
        Jul 26, 2016
      4. Edu_Moran_
        Edu_Moran_
        Do you sell a component that can introduce animations Animate and be controlled with the scroll? Another tuco will that will Animate and frames from exportaré as svg and I'll use one slideshow with scrolling displacement effect in the lively muse.para do with flashback ... is it possible?
        Jul 26, 2016
    8. Lukasz
      Lukasz
      Hi,
      I'm still faceing the same problem of sharing on facebook my webside with a description and the thumbnail image that will appear on the social network. I hope you could help me to solve this issue. After debug in
      https://developers.facebook.com/tools/debug/og
      I'm getting those errors:

      1.URL returned a bad HTTP response code.
      2.The 'og:type' property is required, but not present.
    9. Peter Pfeiffer
      Peter Pfeiffer
      Thank you DJ! I see your notice right now... sadly it's not completely solved. Norman told me on a onepager it is not possible...
      but I have another question. I build a bilingual site. Is it possible to change the Navigation in the alternate language inside one document? What would be the best workaround? Thank you in advance!
      1. DjHerold
        DjHerold
        Peter, not sure about that issue, I've not had to deal with a bilingual site. Could you possibly have dual listings, for example Hello/Hola
        Dj
        Jun 28, 2016
    10. Peter Pfeiffer
      Peter Pfeiffer
      Hi DJ, I have a problem with my Hamburger Menu on my mobile site. It opens one time jumps to the item and than stay closed when I tried to open it for another item. On my tablet site it works well, but not on my 320px site!? Do you have any idea? Thank you!
      1. DjHerold
        DjHerold
        Peter, without seeing the site it's a bit difficult to say what's up.
        If you'dlike, I could take a look at your file .
        You can send me a test file at dj@musethemes.com.
        Be sure to let me know here if you've sent me something.
        Thanks
        Dj
        Jun 27, 2016
      2. DjHerold
        DjHerold
        Peter, I see you've gotten your answer from Norman through a support ticket.
        Thanks for using MT
        Dj
        Jun 27, 2016
    11. KLB
      KLB
      Hi DJ, In the Cinch Slider one of the questions is about adding links to the slides and that this was something MuseThemes was working on in the future, has there been any advance on this? I love the slider but need to add the ability to click individual slides on a 100% width slider.

      Thanks!!!

      KB
      1. DjHerold
        DjHerold
        KB, the latest version, 1.2 allows for linking using the Captions area of the fly out panel.
        Dj
        Jun 19, 2016
        KLB likes this.
    12. RocketCreative
      RocketCreative
      Hi there - I've just signed onto the forum but I can't seem to create a new post - any ideas why please? Thanks!
      1. DjHerold
        DjHerold
        Rocket, when you open a forum, let's say General Muse. Do you see an Orange button that says Open New Post, at the top right?
        May 11, 2016
    13. jaymackdesigns
      jaymackdesigns
    14. CMT
      CMT
      Is there a way I can have a contact form automate visitors information into a database or spreadsheet after they send there info?
    15. VisionaryKathy-MARKiTYOU
      VisionaryKathy-MARKiTYOU
      DjHerold: I am Kathy and I am new to MuseThemes community and I am stopping by to say hello. What recommendations to have for a new member to the forum?
      1. DjHerold
        DjHerold
        Kathy, welcome! Very glad to meet you and have you join us here at Muse Themes.
        Recommendations......good question.
        There are so many things within Muse Themes to see and learn, but here in the forum I suggest first getting used to the structure. I would look through the different forums and see what and where things are.
        Apr 6, 2016
      2. DjHerold
        DjHerold
        Next, I would pick out a couple of posts on subjects your interested in and see what types of answers, requests, and things to provide to get you the best help/experience you can.
        Apr 6, 2016
      3. DjHerold
        DjHerold
        Then, just read, enjoy, comment (we love user participation). If you know an answer don't be afraid to chime in, if not, keep up with topics that help you through the tough stuff.
        Most of all....enjoy.
        We're glad you joined us and look forward to helping and seeing what you're up to.
        Dj
        Apr 6, 2016
    16. sam kay
      sam kay
      Hi,
      I am working on muse responsive, and for some reason when i put stuff into the design mode and then check it out in preview - things move around and don't stay in the same place i put them!! One possibility i had to explain this problem was that I think it only started since i copy and pasted significant parts of the page and moved them around. might that have to do with it? thanks loads!!
      1. DjHerold
        DjHerold
        sam, I do not always check this message box for forum questions.
        Could I ask you to post this in the forums area. It's better for a discussion and allows others to see issues they may also be having.
        When you post it, make sure to give some idea of what "stuff" might be and maybe a screen grab or two.
        One thing I always recommend is to always use 'preview in browser' not preview in Muse, if that's what you meant.
        Dj
        Mar 19, 2016
    17. mmcc53
      mmcc53
      Hi - I've installed the Sidebar Nav Menu and cannot get the 3D rotate option to work. Several of the other options do work. Can you help?
      1. DjHerold
        DjHerold
        mmcc, I do not always check this message box for forum questions. So your questions can get lost.
        Could I ask you to post this in the forums area. It's better for a discussion and allows others to see issues they may also be having.
        We have recently updated the widget to version 1.2 so you might want to try that first.

        Thanks Dj
        Mar 16, 2016
      2. mmcc53
        mmcc53
        Thanks - will do. I did download the file just today, so I'm guessing I do have the latest.
        Mar 16, 2016
    18. Allia
      Allia
      Hi DJ, I'm using the Media Pro Gallery. When I Resize the Gallery to stretch to browser width, it looks fine on the mobile, but it creates this really large gap between sections. When I set it to Stretch to browser width the thumbnails are full width and looks odd but the gap is corrected. Do you have any suggestions?
      Cheers, Allia
      1. DjHerold
        DjHerold
        Allia, Ido not always check this message box for forum questions. So your questions can get lost.
        Could I ask you to post this in the forums area. It's better for a discussion and allows others to see issues they may also be having. Please include any screen shots you can, along with what version of the widget and Muse you are using. These things would really help.
        Thanks Dj
        Mar 15, 2016
    19. paultopiadesign
      paultopiadesign
      Hi DJ,

      I've created a Muse site for a small business client of mine who have a large inventory of items, so I downloaded your Swiftype search widget - the perfect solution. But when I went to establish a Swiftype account I discovered that they've gone nuclear! Establishing a new pricing model of $249/month! My client can't possibly afford that. Do you know of any cheaper alternatives out there? Thanks, Paul
    20. Allia
      Allia
      Hello DJHerold,
      I tried a preliminary test with the Light Combo Gallery and it works, but not with my initial design, argh.
      Perhaps I'll change the design to suit the Media Pro widget, as I like the functionality of it.
      The Light Combo Gallery will; however, work for another site I'm working on.
      Thanks for your assistance.

      Allia
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