DjHerold
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Oct 23, 2017 at 12:16 PM
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DjHerold

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DjHerold was last seen:
Oct 23, 2017 at 12:16 PM
    1. Anthony Morrison
      Anthony Morrison
      great thank you Dj, the answer has been addressed in the forum.
    2. Anthony Morrison
      Anthony Morrison
      Hi Dj, I am working on a project with a composition lightbox which was created in the previous version of Muse and opened in 2017.1 The lightbox aspect of the slideshow keeps crashing muse every time I try and move or resize the text container within the lightbox. Any ideas what is happening?

      "Adobe Muse has encountered an error and will now exit.....
      Unexpected reentry into onExternalDimChange; ingnoring."
      1. DjHerold
        DjHerold
        Anthony, only because I can easily miss these posts on my personal page (i don't see the notifications sometimes), could you post this in a Forum?
        Also, if you can show some screen shots of the entire layout and the Muse UI. those helps when you have something selected and we can see the settings.
        Anything you can show would really help.
        Thanks
        Dj
        Aug 24, 2017
      2. DjHerold
        DjHerold
        Aug 24, 2017
    3. Marcos Paparelli
      Marcos Paparelli
      I'm having a problem with the full video widget maybe you can help... when I check the widget on muse themes website the video works on safari when I download the widget and try to use locally the video doesn't run on safari, but if I preview on Chrome or Opera the video works any idea what could be???
      1. View previous comments...
      2. Marcos Paparelli
        Marcos Paparelli
        Yes, I'm... I'm using the original files from the template, I try putting the files on hosting and locally, on safari the video doesn't show.
        Aug 21, 2017
      3. Marcos Paparelli
        Marcos Paparelli
        I have a website running, where the video works fine on safari, but if I do any update on the website and try to publish the video stop working on safari, I think the problem is something with the muse generating the page I think the widget needs to be updated.
        Aug 22, 2017
      4. DjHerold
        DjHerold
        Marcos, This might be something to place a support ticket on (go to 'Resources>Contact Us').
        Thank you
        Dj
        Aug 22, 2017
    4. michael quinn
      michael quinn
      I am new to Muse but love it. I am not experienced with widgets. I have downloaded some from muse and I get a folder with several items once they are extracted. How do I load them into my widgets panel in Muse?
      1. View previous comments...
      2. DjHerold
        DjHerold
        This is the native file of a widget. The easiest way to get this into your library is to double click on it. If Muse is open it will auto load it into your Library file (and usually selects that library item so you can see it.
        Aug 8, 2017
      3. DjHerold
        DjHerold
        If Muse isn't open, double clicking on the .mulib file will also trigger Muse to open.
        The other type of file is a .MUSE file. This is what you get when you are using Muse and creating a Web site.
        Aug 8, 2017
      4. DjHerold
        DjHerold
        We also use this to provide Demo files for some of our widgets, so you can see how we set them up like in our widget pages demos. If you find any of our widgets that might be in a zip file, just find the Mulib and follow the above.
        One last thing, I mention the widgets go in your Library area. You also have a Muse Stock widget area. The two are in separate locations.
        Hope this helps
        Dj
        Aug 8, 2017
    5. Huddo
      Huddo
      NAV SYSTEM PRO WIDGET - Hi, is anyone else having an issue with this widget? When testing the site the navigation doesn't recognise the pages and can not navigate to the page requested. Get an error!

      Maybe I have the wrong information in the Nav page bit - but I've checked and watched the video tutorial a few times. TIA JILL
      1. DjHerold
        DjHerold
        Jill, it's best to place these questions in one of the Forums, as I don't always see these on my page.
        Having said that, how are you naming the links? Are you using, for example for the about page about.html, or some other link?
        Dj
        Aug 1, 2017
      2. Huddo
        Huddo
        Hi, thanks for replying.. I am using the links https://www.domainname.com/about.html (etc etc). Do I only need to put about.html only? I am getting the error Your connection is not private page. Jill
        Aug 2, 2017
      3. DjHerold
        DjHerold
        Is your site published? If not, do you still get this when published?
        Aug 2, 2017
    6. Linda
      Linda
      Index page not loading properly. While navigating when i go to home, index.html everything is overlaping.
      1. DjHerold
        DjHerold
        Linda, if I could I'd like to ask that you post your questions in the appropriate forum.
        I did see (and responded ) to one of of your posts, but what you're asking isn't clear, so more information (in the Forum please) would help get you an answer.
        Thank you for understanding
        Dj
        Jul 27, 2017
    7. Edit 2
      Edit 2
      I am using a number of Gallery Connect widgets (different YouTube playlists) on a single page - is there a search function available for users to search for a video on this page?
    8. KeithG
      KeithG
      Hi, Can you tell me where I can download everything at once? I know we use to be able to but i'm having a hard time finding it now, thank you.
      1. DjHerold
        DjHerold
        Just posted the answer in the Forum.
        The link is under any Download button on any widget page.
        Dj
        Jul 15, 2017
    9. Nucci
      Nucci
      Hi DJ,

      I would love to use the Youtube gallery pro widget more then once on a single page website. Is there anyway for this to happen? I can't seem to find a youtube video widget that will work more then one instance on a single page site. Our site is www.sugarshacksessions.com to see what I mean. I've tried your other widgets but I am still coming across the same problem.

      Thank You
      Arian
      1. DjHerold
        DjHerold
        Arian, it would be best to post a question like this in one of the Forum rooms. That way you'll get a better cross over of responses. I don't always see these types of messages.
        If our other video widgets, like the Show widgets aren't what you want, you might want to try the new revamped Media Pro 2 gallery. It can be configured various ways that may fit.
        Dj
        Jul 11, 2017
      2. Nucci
        Nucci
        Thanks DJ, I'll do that. Can you tell me if any of the widgets will work more then one time on a single page site? I've tried all the ones you recommend and they only can be used in one instance. Thank You
        Jul 13, 2017
    10. Tina Dermanovic-Moore
      Tina Dermanovic-Moore
      Haven't started with Muse yet, but need someone to assist in creating a quick site until I figure things out. Suggestions? Calgary, hopefully.
      1. DjHerold
        DjHerold
        Tina, it would be best to post a question like this in one of the Forum rooms. That way you'll get a better cross over of responses.
        We have pre made templates to start with, and also some great tutorials on how to use Muse and Templates.
        If you're asking about getting someone to set up a site for you, that would have to be discussed with our users in probably the 'General Muse' forum room.
        Thanks
        Dj
        Jun 19, 2017
      2. Tina Dermanovic-Moore
        Tina Dermanovic-Moore
        Thank you. I'll see what I can do.
        Jun 20, 2017
    11. Impact Design
      Impact Design
      How can I resolve a font issue with an error message that reads: "Could not generate code to enable one or more web fonts on page 'Home'. [Error 500]" Thank you!
      1. DjHerold
        DjHerold
        Impact, it's best if you post your questions in one of the forums. This is more of a private conversation area, and you may not get timely results here.
        Thank you for understanding
        Dj
        Jun 6, 2017
    12. Joe Montalto
      Joe Montalto
      Is there a way to have the password widget go to an external site? I have a client site for clients to order prints and favor photos for retouching.
    13. redward
      redward
      Maybe you can help me out! I just updated my reCAPTCHA and its not emailing the forms. how do i fix this? what am I over looking. I have the correct email in the place that ask where to send, but its not going through.
    14. Victoria Alberty
      Victoria Alberty
      I tried motor menu for the first time for a phone layout. When you open the menu on a phone, I can see the content of the page behind the menu making the menu hard to read. I've tried all opacity levels. also have made sure the menu has no transparency in any of the states. how do I solve this? you can see what I mean on www.thetippersclub.com on a phone - I did not use the widget on the desktop version.
      1. DjHerold
        DjHerold
        Victoria, it's best if you post your questions in one of the forums. This is more of a private conversation area, and you may not get timely results here.
        The menu you used does seem to have some sort of transparency set. If you post in a forum, you can add screen shots and images of your settings, that would help.
        Dj
        Jan 21, 2017
    15. Carla Stokes
      Carla Stokes
      In the 320 Breakpoint, the foot information does not stay in the footer and moves all over the page. On the other breakpoints if you adjust the footer on the individual pages the footer information moves with it but not in the 320 breakpoint. How can this be fixed?
      1. DjHerold
        DjHerold
        Carla, first, thank you for posting with us, but could I ask that you post this in one of the Forums. In this case, probably the 'General Muse' forum (if this is specific to one of our templates, then the Templates forum).
        Jan 2, 2017
      2. DjHerold
        DjHerold
        You will get better response because this is more of a 'personal conversation' area, and you won't get the same coverage as you would in a forum.
        Please post any set up details, screen shots ect, that may help give a better idea of your issue.
        Thank you
        Dj
        Jan 2, 2017
    16. ciao Marian
      ciao Marian
      Content Scroller won't show or attach to text frames

      Muse 2017, chrome page preview.
      Empty page.
      Watched teh video
      Tried about 20 times...what is teh trick please?
      1. DjHerold
        DjHerold
        ciao, I responded in the post you made, but without information (i requested some in the post), just saying it doesn't work doesn't give me much to go on.Thanks
        Dj
        Dec 10, 2016
    17. Therese Sherman
      Therese Sherman
      Hello again,
      Sorry, I'll move my question to support if that is appropriate.
      1. DjHerold
        DjHerold
        I have answered in the other post, thanks
        Dj
        As a side note, it is better to post in the forums or send a ticket to support because I don't always get to my profile mail. But no worries if waiting sometimes isn't an issue.
        Nov 19, 2016
    18. Therese Sherman
      Therese Sherman
      Hello DjHerold,
      Bridge Slider widget For a moment I was able to stretch it to full b width. After I moved it I tried to get it back to 100% mark. Couldn't do it. +Is there a way to change the background gray of the widget so I can put in photos that have portrait vs landscape resolution? I'd like to change it to white or another color. Thanks, Therese
      1. DjHerold
        DjHerold
        Therese, unfortunately the Bridge slider is built on the stock Muse composition widget. The composition widget does not support full browser width.
        As far as changing the background color (it's sounds like you changed the settings to 'Light Box?), that can be changed by selecting the background and changing the color-in the fill area at the top, and the opacity at the top of Muse.
        Dj
        Nov 19, 2016
    19. Amit
      Amit
      Audio Playlist is not working when I exporting the site as html. But it is working on Business Catalyst. Please help.
      1. DjHerold
        DjHerold
        Amit, could I ask that you either post yur questions in the appropriate Forum room, or you can send a support request to our support team (resources>contact us).
        I do not check this area regularly and your questions can get overlooked.
        Thank Dj
        Nov 15, 2016
    20. Amit
      Amit
      I have exported a website as html from muse. When I am running the index.html offline the "Cinch Slideshow" not appearing. Please help.
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