DjHerold
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May 21, 2018 at 12:26 PM
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DjHerold

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DjHerold was last seen:
May 21, 2018 at 12:26 PM
    1. Leopard8
      Leopard8
      Hi there, I am having real problems with Mumblr in that the descriptive text will not show ins pite of me upping the characters to 60-70. Hope you can help please
      1. DjHerold
        DjHerold
        Leopard, this would be something better answered by the support team . You can place a ticket by going to Resources>Contact Us.
        Thanks
        Dj
        Mar 21, 2018
    2. CHTS
      CHTS
      hi is there any room booking widget for hotel website??
    3. Richard Taylor
      Richard Taylor
      Hi DJ, I'm having problems with ECWID widget not working after update site to HTTPS using Adobe BC. When I preview the store page in the browser all looks good. But the live page has no content. I tried changing ECWID control panel store front URL to HTTP and HTTPS but no change. I deleted and reprogrammed the widget to force a page update but still no joy. Any ideas ? www.trackersecurity.co.uk/automatricssales.html
      1. DjHerold
        DjHerold
        Richard, to be honest with you, I am not the strongest with the Ecwid widget. Could I ask you place a support ticket for that (resources>contact us). The team is far better with that widget.
        On a side note though, I did open your link and I see everything fine, so not sure if it's a browser issue or you have fixed it? I'm on Chrome/PC.
        Dj
        Jan 15, 2018
    4. 360 Creative
      360 Creative
      Hi DJ, can you point out any issues with Reviews Connect and loading on Chrome Firefox or Edge...I have tried many variables in the configuration and just won't load. it works fine in Safari and IE.
      1. DjHerold
        DjHerold
        360, actually, I haven't heard anything on this until I saw your post in the Forum.
        I didn't respond there hoping someone else may have something to add. If you don't get any feed back, send a note to the team and see what they say (resources>contact us.
        Thanks
        Dj
        Jan 13, 2018
    5. Ariel A.
      Ariel A.
      1. DjHerold
        DjHerold
        Ariel, for some reason I am not seeing any reviews on my end.
        The best idea when suggesting a change will still be a support ticket. Steve takes those seriously, and has instructed the team to log requests.
        Sorry I'm not more help
        Dj
        Nov 13, 2017
    6. lynnmorgan
      lynnmorgan
      What is Audio Loader Widget option UI? And where do you find it?
    7. Anthony Morrison
      Anthony Morrison
      great thank you Dj, the answer has been addressed in the forum.
    8. Anthony Morrison
      Anthony Morrison
      Hi Dj, I am working on a project with a composition lightbox which was created in the previous version of Muse and opened in 2017.1 The lightbox aspect of the slideshow keeps crashing muse every time I try and move or resize the text container within the lightbox. Any ideas what is happening?

      "Adobe Muse has encountered an error and will now exit.....
      Unexpected reentry into onExternalDimChange; ingnoring."
      1. DjHerold
        DjHerold
        Anthony, only because I can easily miss these posts on my personal page (i don't see the notifications sometimes), could you post this in a Forum?
        Also, if you can show some screen shots of the entire layout and the Muse UI. those helps when you have something selected and we can see the settings.
        Anything you can show would really help.
        Thanks
        Dj
        Aug 24, 2017
      2. DjHerold
        DjHerold
        Aug 24, 2017
    9. Marcos Paparelli
      Marcos Paparelli
      I'm having a problem with the full video widget maybe you can help... when I check the widget on muse themes website the video works on safari when I download the widget and try to use locally the video doesn't run on safari, but if I preview on Chrome or Opera the video works any idea what could be???
      1. View previous comments...
      2. Marcos Paparelli
        Marcos Paparelli
        Yes, I'm... I'm using the original files from the template, I try putting the files on hosting and locally, on safari the video doesn't show.
        Aug 21, 2017
      3. Marcos Paparelli
        Marcos Paparelli
        I have a website running, where the video works fine on safari, but if I do any update on the website and try to publish the video stop working on safari, I think the problem is something with the muse generating the page I think the widget needs to be updated.
        Aug 22, 2017
      4. DjHerold
        DjHerold
        Marcos, This might be something to place a support ticket on (go to 'Resources>Contact Us').
        Thank you
        Dj
        Aug 22, 2017
    10. michael quinn
      michael quinn
      I am new to Muse but love it. I am not experienced with widgets. I have downloaded some from muse and I get a folder with several items once they are extracted. How do I load them into my widgets panel in Muse?
      1. View previous comments...
      2. DjHerold
        DjHerold
        This is the native file of a widget. The easiest way to get this into your library is to double click on it. If Muse is open it will auto load it into your Library file (and usually selects that library item so you can see it.
        Aug 8, 2017
      3. DjHerold
        DjHerold
        If Muse isn't open, double clicking on the .mulib file will also trigger Muse to open.
        The other type of file is a .MUSE file. This is what you get when you are using Muse and creating a Web site.
        Aug 8, 2017
      4. DjHerold
        DjHerold
        We also use this to provide Demo files for some of our widgets, so you can see how we set them up like in our widget pages demos. If you find any of our widgets that might be in a zip file, just find the Mulib and follow the above.
        One last thing, I mention the widgets go in your Library area. You also have a Muse Stock widget area. The two are in separate locations.
        Hope this helps
        Dj
        Aug 8, 2017
    11. Huddo
      Huddo
      NAV SYSTEM PRO WIDGET - Hi, is anyone else having an issue with this widget? When testing the site the navigation doesn't recognise the pages and can not navigate to the page requested. Get an error!

      Maybe I have the wrong information in the Nav page bit - but I've checked and watched the video tutorial a few times. TIA JILL
      1. DjHerold
        DjHerold
        Jill, it's best to place these questions in one of the Forums, as I don't always see these on my page.
        Having said that, how are you naming the links? Are you using, for example for the about page about.html, or some other link?
        Dj
        Aug 1, 2017
      2. Huddo
        Huddo
        Hi, thanks for replying.. I am using the links https://www.domainname.com/about.html (etc etc). Do I only need to put about.html only? I am getting the error Your connection is not private page. Jill
        Aug 2, 2017
      3. DjHerold
        DjHerold
        Is your site published? If not, do you still get this when published?
        Aug 2, 2017
    12. Linda
      Linda
      Index page not loading properly. While navigating when i go to home, index.html everything is overlaping.
      1. DjHerold
        DjHerold
        Linda, if I could I'd like to ask that you post your questions in the appropriate forum.
        I did see (and responded ) to one of of your posts, but what you're asking isn't clear, so more information (in the Forum please) would help get you an answer.
        Thank you for understanding
        Dj
        Jul 27, 2017
    13. Edit 2
      Edit 2
      I am using a number of Gallery Connect widgets (different YouTube playlists) on a single page - is there a search function available for users to search for a video on this page?
    14. KeithG
      KeithG
      Hi, Can you tell me where I can download everything at once? I know we use to be able to but i'm having a hard time finding it now, thank you.
      1. DjHerold
        DjHerold
        Just posted the answer in the Forum.
        The link is under any Download button on any widget page.
        Dj
        Jul 15, 2017
    15. Nucci
      Nucci
      Hi DJ,

      I would love to use the Youtube gallery pro widget more then once on a single page website. Is there anyway for this to happen? I can't seem to find a youtube video widget that will work more then one instance on a single page site. Our site is www.sugarshacksessions.com to see what I mean. I've tried your other widgets but I am still coming across the same problem.

      Thank You
      Arian
      1. DjHerold
        DjHerold
        Arian, it would be best to post a question like this in one of the Forum rooms. That way you'll get a better cross over of responses. I don't always see these types of messages.
        If our other video widgets, like the Show widgets aren't what you want, you might want to try the new revamped Media Pro 2 gallery. It can be configured various ways that may fit.
        Dj
        Jul 11, 2017
      2. Nucci
        Nucci
        Thanks DJ, I'll do that. Can you tell me if any of the widgets will work more then one time on a single page site? I've tried all the ones you recommend and they only can be used in one instance. Thank You
        Jul 13, 2017
    16. Tina Dermanovic-Moore
      Tina Dermanovic-Moore
      Haven't started with Muse yet, but need someone to assist in creating a quick site until I figure things out. Suggestions? Calgary, hopefully.
      1. DjHerold
        DjHerold
        Tina, it would be best to post a question like this in one of the Forum rooms. That way you'll get a better cross over of responses.
        We have pre made templates to start with, and also some great tutorials on how to use Muse and Templates.
        If you're asking about getting someone to set up a site for you, that would have to be discussed with our users in probably the 'General Muse' forum room.
        Thanks
        Dj
        Jun 19, 2017
      2. Tina Dermanovic-Moore
        Tina Dermanovic-Moore
        Thank you. I'll see what I can do.
        Jun 20, 2017
    17. Impact Design
      Impact Design
      How can I resolve a font issue with an error message that reads: "Could not generate code to enable one or more web fonts on page 'Home'. [Error 500]" Thank you!
      1. DjHerold
        DjHerold
        Impact, it's best if you post your questions in one of the forums. This is more of a private conversation area, and you may not get timely results here.
        Thank you for understanding
        Dj
        Jun 6, 2017
    18. Joe Montalto
      Joe Montalto
      Is there a way to have the password widget go to an external site? I have a client site for clients to order prints and favor photos for retouching.
    19. redward
      redward
      Maybe you can help me out! I just updated my reCAPTCHA and its not emailing the forms. how do i fix this? what am I over looking. I have the correct email in the place that ask where to send, but its not going through.
    20. Victoria Alberty
      Victoria Alberty
      I tried motor menu for the first time for a phone layout. When you open the menu on a phone, I can see the content of the page behind the menu making the menu hard to read. I've tried all opacity levels. also have made sure the menu has no transparency in any of the states. how do I solve this? you can see what I mean on www.thetippersclub.com on a phone - I did not use the widget on the desktop version.
      1. DjHerold
        DjHerold
        Victoria, it's best if you post your questions in one of the forums. This is more of a private conversation area, and you may not get timely results here.
        The menu you used does seem to have some sort of transparency set. If you post in a forum, you can add screen shots and images of your settings, that would help.
        Dj
        Jan 21, 2017
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