DjHerold
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Feb 20, 2017 at 7:43 PM
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DjHerold

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DjHerold was last seen:
Feb 20, 2017 at 7:43 PM
    1. Victoria Alberty
      Victoria Alberty
      I tried motor menu for the first time for a phone layout. When you open the menu on a phone, I can see the content of the page behind the menu making the menu hard to read. I've tried all opacity levels. also have made sure the menu has no transparency in any of the states. how do I solve this? you can see what I mean on www.thetippersclub.com on a phone - I did not use the widget on the desktop version.
      1. DjHerold
        DjHerold
        Victoria, it's best if you post your questions in one of the forums. This is more of a private conversation area, and you may not get timely results here.
        The menu you used does seem to have some sort of transparency set. If you post in a forum, you can add screen shots and images of your settings, that would help.
        Dj
        Jan 21, 2017
    2. Carla Stokes
      Carla Stokes
      In the 320 Breakpoint, the foot information does not stay in the footer and moves all over the page. On the other breakpoints if you adjust the footer on the individual pages the footer information moves with it but not in the 320 breakpoint. How can this be fixed?
      1. DjHerold
        DjHerold
        Carla, first, thank you for posting with us, but could I ask that you post this in one of the Forums. In this case, probably the 'General Muse' forum (if this is specific to one of our templates, then the Templates forum).
        Jan 2, 2017
      2. DjHerold
        DjHerold
        You will get better response because this is more of a 'personal conversation' area, and you won't get the same coverage as you would in a forum.
        Please post any set up details, screen shots ect, that may help give a better idea of your issue.
        Thank you
        Dj
        Jan 2, 2017
    3. ciao Marian
      ciao Marian
      Content Scroller won't show or attach to text frames

      Muse 2017, chrome page preview.
      Empty page.
      Watched teh video
      Tried about 20 times...what is teh trick please?
      1. DjHerold
        DjHerold
        ciao, I responded in the post you made, but without information (i requested some in the post), just saying it doesn't work doesn't give me much to go on.Thanks
        Dj
        Dec 10, 2016
    4. Therese Sherman
      Therese Sherman
      Hello again,
      Sorry, I'll move my question to support if that is appropriate.
      1. DjHerold
        DjHerold
        I have answered in the other post, thanks
        Dj
        As a side note, it is better to post in the forums or send a ticket to support because I don't always get to my profile mail. But no worries if waiting sometimes isn't an issue.
        Nov 19, 2016
    5. Therese Sherman
      Therese Sherman
      Hello DjHerold,
      Bridge Slider widget For a moment I was able to stretch it to full b width. After I moved it I tried to get it back to 100% mark. Couldn't do it. +Is there a way to change the background gray of the widget so I can put in photos that have portrait vs landscape resolution? I'd like to change it to white or another color. Thanks, Therese
      1. DjHerold
        DjHerold
        Therese, unfortunately the Bridge slider is built on the stock Muse composition widget. The composition widget does not support full browser width.
        As far as changing the background color (it's sounds like you changed the settings to 'Light Box?), that can be changed by selecting the background and changing the color-in the fill area at the top, and the opacity at the top of Muse.
        Dj
        Nov 19, 2016
    6. Amit
      Amit
      Audio Playlist is not working when I exporting the site as html. But it is working on Business Catalyst. Please help.
      1. DjHerold
        DjHerold
        Amit, could I ask that you either post yur questions in the appropriate Forum room, or you can send a support request to our support team (resources>contact us).
        I do not check this area regularly and your questions can get overlooked.
        Thank Dj
        Nov 15, 2016
    7. Amit
      Amit
      I have exported a website as html from muse. When I am running the index.html offline the "Cinch Slideshow" not appearing. Please help.
    8. Eugene Porterfield
      Eugene Porterfield
      Hello where do you go to download the bundles?
      1. DjHerold
        DjHerold
        Eugene, when you are logged into the widgets product page (any one of the widgets), you will see a 'Download' button. Under it will be text (a link) that says, 'Download Bundle'.
        Hope this helps
        Dj
        Nov 2, 2016
    9. Peter Rath
      Peter Rath
      How to post a question? Im logged in but I don't see where to post a question I did it before but I had a hard time finding it and can't remember what I did. Thanks.
      1. DjHerold
        DjHerold
        Peter, you should see a "create new post" once you select the forum you want to post in.
        Dj
        Oct 4, 2016
    10. Blair
      Blair
      I'm not clear on how to contact support - do I email directly or use this form? Thanks!
      1. DjHerold
        DjHerold
        Blair, I spoke with one of the team that works on these issues and was informed that in one of the last updates to the widget, this was removed. I was told this will be looked at in an update that's upcoming to see if it can be re added.
        Dj
        Oct 3, 2016
      2. DjHerold
        DjHerold
        I would suggest placing a support ticket also, as a just in case because user input us very much looked at with our widgets.
        Go to 'support>Contact us' and you'll see a area to place a ticket.
        Thanks
        Dj
        Oct 3, 2016
    11. Blair
      Blair
      I'm using the ecwid ecommerce widget with only one category in our store and I'd like to have shoppers land right at the category instead of having to click. The tutorial shows an option to enable "open store in category" but my widget doesn't have that option! Is there some secret version of the widget that I don't have? I have no idea what to do!
      Blair

      Store is at: https://www.jamtec.com/stic-shop.html
      1. Julesdrums
        Julesdrums
        Sorry to hijack this thread, but how on earth do you post a problem on this forum????
        Dec 5, 2016
    12. Lily Coleman
      Lily Coleman
      I Keep getting this error when I add Breakpoints and I try to preview site in browser. "JavaScript exception: Error calling selector function: Error: Page is outside a breakpoint node." Please help!
      1. View previous comments...
      2. Lily Coleman
        Lily Coleman
        Well when I delete the breakpoints the error goes away. But I need those breakpoints in order for my site to work on all devices.
        Sep 22, 2016
      3. DjHerold
        DjHerold
        If this is a break point issue, then it is something with Muse. You may need to talk with Adobe.
        I suggest you place a support ticket with our team (support>contact us) if you are using any of our widgets to first see if it's something they know about before going to Adobe.
        Dj
        Sep 22, 2016
      4. Lily Coleman
        Lily Coleman
        ok thanks
        Sep 22, 2016
    13. daniel0909
      daniel0909
      So when I use a Captcha image on a form created with Muse it works fine on a full size desktop but when viewed on my iPhone or iPad the image does not appear. No idea why.

      Any ideas why Captcha images would not appear on mobile devices?
      Thanks!
      1. DjHerold
        DjHerold
        Daniel, I think you would get better responses and more people answering this if you post in the Forum. Thank you. DJ
        Aug 4, 2016
    14. Edu_Moran_
      Edu_Moran_
      Hello friend Muse does not support Adobe .oam animations for scrolling effects Animate panel Animation? I want to know if it is possible or am I doing something wrong, because I tried Adobe Edge and yes I can control the animation with the scroll, but I tried the same with my new animations Animate ... and simply not respected ... is there some solution or have to keep learning to make animations with Edge?
      1. View previous comments...
      2. Edu_Moran_
        Edu_Moran_
        Thanks for responding, and use fixed points because if you do not accept Muse, I export the .oam, I do all the steps, you can also try? The effect is great when it works ... for example, a gear can rotate we went up the scroll and stop when we leave the still scroll.
        Jul 26, 2016
      3. Edu_Moran_
        Edu_Moran_
        Do you sell a component that can introduce animations Animate and be controlled with the scroll? Another tuco will that will Animate and frames from exportaré as svg and I'll use one slideshow with scroll scroll indeed muse.
        Jul 26, 2016
      4. Edu_Moran_
        Edu_Moran_
        Do you sell a component that can introduce animations Animate and be controlled with the scroll? Another tuco will that will Animate and frames from exportaré as svg and I'll use one slideshow with scrolling displacement effect in the lively muse.para do with flashback ... is it possible?
        Jul 26, 2016
    15. Lukasz
      Lukasz
      Hi,
      I'm still faceing the same problem of sharing on facebook my webside with a description and the thumbnail image that will appear on the social network. I hope you could help me to solve this issue. After debug in
      https://developers.facebook.com/tools/debug/og
      I'm getting those errors:

      1.URL returned a bad HTTP response code.
      2.The 'og:type' property is required, but not present.
    16. Peter Pfeiffer
      Peter Pfeiffer
      Thank you DJ! I see your notice right now... sadly it's not completely solved. Norman told me on a onepager it is not possible...
      but I have another question. I build a bilingual site. Is it possible to change the Navigation in the alternate language inside one document? What would be the best workaround? Thank you in advance!
      1. DjHerold
        DjHerold
        Peter, not sure about that issue, I've not had to deal with a bilingual site. Could you possibly have dual listings, for example Hello/Hola
        Dj
        Jun 28, 2016
    17. Peter Pfeiffer
      Peter Pfeiffer
      Hi DJ, I have a problem with my Hamburger Menu on my mobile site. It opens one time jumps to the item and than stay closed when I tried to open it for another item. On my tablet site it works well, but not on my 320px site!? Do you have any idea? Thank you!
      1. DjHerold
        DjHerold
        Peter, without seeing the site it's a bit difficult to say what's up.
        If you'dlike, I could take a look at your file .
        You can send me a test file at dj@musethemes.com.
        Be sure to let me know here if you've sent me something.
        Thanks
        Dj
        Jun 27, 2016
      2. DjHerold
        DjHerold
        Peter, I see you've gotten your answer from Norman through a support ticket.
        Thanks for using MT
        Dj
        Jun 27, 2016
    18. KLB
      KLB
      Hi DJ, In the Cinch Slider one of the questions is about adding links to the slides and that this was something MuseThemes was working on in the future, has there been any advance on this? I love the slider but need to add the ability to click individual slides on a 100% width slider.

      Thanks!!!

      KB
      1. DjHerold
        DjHerold
        KB, the latest version, 1.2 allows for linking using the Captions area of the fly out panel.
        Dj
        Jun 19, 2016
        KLB likes this.
    19. RocketCreative
      RocketCreative
      Hi there - I've just signed onto the forum but I can't seem to create a new post - any ideas why please? Thanks!
      1. DjHerold
        DjHerold
        Rocket, when you open a forum, let's say General Muse. Do you see an Orange button that says Open New Post, at the top right?
        May 11, 2016
    20. jaymackdesigns
      jaymackdesigns
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